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Frequently asked

“window”
How do arrival windows work?

You pick a 2-hour window. Your technician lets you know when they are on the way, with a live ETA in your account.

Can I reschedule or cancel?

Yes, free of charge up to 24 hours before your window from your account. Inside 24 hours the deposit is kept to cover the reserved time.

Still stuck? Send us a message

We reply within 2 hours, Mon–Sat.

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