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Serving Charlotte & 14 nearby townsSame-week arrival windowsBackground-checked, insured prosTrack a bookingHelp centerUSD $ · English
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Help center

How can we help?

Frequently asked

How do arrival windows work?

You pick a 2-hour window. Your technician lets you know when they are on the way, with a live ETA in your account.

When am I charged?

Depending on the option you choose: a deposit when you book, the full price, or nothing until the job is done. The final invoice shows any approved extra parts or time.

Can I reschedule or cancel?

Yes, free of charge up to 24 hours before your window from your account. Inside 24 hours the deposit is kept to cover the reserved time.

Is sales tax included?

Prices show before tax. The sales tax of your state is added to taxable services and parts and shown before you pay.

What if something goes wrong after the visit?

Open the booking in your account and send us a message – we will make it right with the same technician or another one.

Do I have to be home?

For most jobs an adult should be home at the start and end. For cleaning you can leave access notes and a door code.

How do repeat bookings work?

Choose weekly, every 2 weeks or monthly when you book. Each visit is booked on its own and paid after it is done – nothing is charged automatically, and you can skip a visit or stop at any time.

How do quotes work?

Describe the job, add photos and pick a visit time. You receive up to three quotes to compare, and accepting one books the visit.

Still stuck? Send us a message

We reply within 2 hours, Mon–Sat.